Press Release

Tonga Power Limited Enhances Customer Service with a New Phone System

Nuku’alofa, Tonga – February 7, 2025 – TPL recognizes the importance of maintaining excellent customer service across all its communication channels. In line with this commitment, Tonga Power Limited (TPL) is introducing a new and improved phone system designed to provide faster response times, more efficient call routing, and seamless access to essential services. The upgraded system is set to go live on Monday, February 10, 2025.

As part of this upgrade, TPL is introducing a new toll-free contact number: 0800-123, allowing customers to connect directly with the appropriate department. The phone system provides the following menu options:

New Phone System Menu & Services:

•             Press 1 – Power Bills

For bill inquiries, statement requests, payment assistance, and charge clarifications.

•             Press 2 – New Connections

Assistance with applying for new electricity connections.

•             Press 3 – Disconnection/Reconnection

Assistance with Power disconnection and reconnection requests.

•             Press 4 – Faults (Available 24/7)

Report power outages, voltage fluctuations, damaged power lines, faulty streetlights, or other electrical hazards. Urgent safety concerns should also be reported to emergency services.

•             Press 5 – Repeat Options

Replay the menu options.

•             Press 0 or stay on the line – Reception & General Inquiries

For all other inquiries or to speak with a customer service representative.

"This upgrade is a major step forward in our ongoing efforts to provide seamless and efficient communication for our valued customers," said Mr. Finau Moa, Acting Chief Executive Officer of Tonga Power Limited. "By streamlining our phone system, we aim to enhance customer experience, improve response times, and ensure that every caller is directed to the right department as efficiently as possible”.

Operating Hours:

The new phone system will be available during standard business hours, 9:00 AM – 4:00 PM, with Faults (Option 4) and Disconnection/Reconnection (Option 3) remaining available 24/7 to ensure uninterrupted support for urgent issues.

TPL encourages all customers to familiarize themselves with the new system and reach out with any questions or concerns. With this upgrade, TPL aims to further improve the quality and responsiveness of its services, ensuring a smoother and more efficient customer experience.

TPL’s existing contact numbers, including the emergency numbers 944 and 28344, will remain available for the time being as customers transition to the new toll-free number 0800-123

Ends.

Ongoongo Tukuatu

Fokotu’u ‘e he Kautaha ‘Uhila ‘a Tonga ha sisitemi fo’ou ‘i he fetu’utaki telefoni ke toe lelei ange ‘a e fakahoko fatongia ki he’ene kau Kasitoma.

Nuku’alofa, Tonga Fepueli 7, 2025 – ‘Oku mahu’inga’ia ‘a e Kautaha ‘Uhila ‘a Tonga ke kei ‘oange ‘a e lelei taha ki he’ene kau kasitoma, fakafou ‘i he ngaahi tafa’aki kehekehe ‘o e fetu’utaki. Ko ia kuo fokotu’u ai ‘e he Kautaha ha founga fo’ou mo toe lelei ange ‘i he fetu’utaki telefoni ‘o fakataumu’a ke toe vave ange ai ‘emau tali telefoni ki he kasitoma, fengaue’aki vaofi mo kinautolu pea toe faingofua ange ki he kasitoma ‘enau fetu’utaki mai. ‘E kamata ngaue’aki e sistemi telefoni fo’ou ko ‘eni, ‘i he ‘aho Monite, Fepueli 10, 2025.

Ko e konga ‘o e fakalakalaka ko ‘eni, ko hono ‘oatu ‘e he Kautaha ‘Uhila ‘a Tonga ha fika fetu’utaki ta’etotongi: 0800123, ke fakafaingofua’i ‘a e kasitoma ke fetu’utaki hangatonu ki he tafa’aki ‘oku fie lea kiai. ‘Oku ‘omai ‘e he sisitemi telefoni fo’ou ko ‘eni ‘a e ngaahi tafa’aki kehekehe ke fili mei ai ‘a e kasitoma hange ko ‘ene ha atu ko ‘eni:

Ngaahi founga ‘eni ke fili mei ai:

•             Lomi ‘a e 1 – Tohi mo’ua ‘uhila

Ki ha fiema’u fekau’aki mo ho’o tohi mo’ua ‘uhila, mo e totongi ‘uhila.

•             Lomi ‘a e 2 – Fokotu’u ‘uhila fo’ou

Tokoni atu ki ha fiema’u fokotu’u ‘uhila fo’ou.

•             Lomi ‘a e 3 – ‘Uhila kuo tu’usi pe fiema’u ke fakahoko

Vakai’i e ‘uhila kuo tu’usi pea mo e fiema’u ke fakahoko.

•             Lomi ‘a e 4 – Lipooti ha maumau. (Ngaue houa ‘e 24).

Lipooti ha maumau pe palopalema ‘i he ‘uhila

•             Lomi ‘a e 5 – Ke toe fanongo ki he fekau

Toe tuku mai pe ‘a e fekau tatau.

•             Lomi ‘a e 0 pe talitali ‘i he laini – ki he kanita (reception) ki ha’o faka’eke’eke.

Ki ha ngaahi fehu’i makehe mei he ngaahi tafa’aki kehekehe ‘oku fili mei ai ‘i ‘olunga.

Na’e pehe ‘e he pule lahi le’ole’o, Finau Moa, “Ko e fakalakalaka fo’ou ko ‘eni, ko e hokohoko atu pe ia ‘emau feinga ke toe faingofua mo vave ange ‘emau fengaue’aki mo ‘emau kau kasitoma. Ko e taumu’a, ke toe lelei ange ‘a e a’usia ‘emau kau kasitoma, vave ange hono tali e telefoni pea fakapapau’i ‘oku a’u lelei ‘a e fetu’utaki mai, ki he tafa’aki totonu”.

Houa Ngaue:

Ko e sisitemi fo’ou ko ‘eni ‘e fakahoko fatongia ‘i he ‘emau taimi ngaue, mei he 9:00am pongipongi ki he 4:00pm efiafi.  Ko e tafa’aki ki hono lipooti ha maumau (fika 4) pea mo e hoko ha ‘uhila kuo tu’usi (fika 3) ‘e fakahoko fatongia houa ‘e 24 atu pe ki hono lipooti mai ha ngaahi palopalema.

‘Oku faka’amu ‘a e Kautaha ‘Uhila ‘a Tonga ke fakamanatu ki he’ene kau kasitoma ke nau feinga ke feangai mo anga ki he sisitemi fo’ou, pea ka ‘i ai ha ngaahi me’a ‘oku ‘ikai ke mahino pea fetu’utaki mai, te mau fiefia ke tokoni atu. Ko e faka’amu ia ‘a e Kautaha ‘Uhila ‘a Tonga ke toe lelei ange ‘emau fakahoko fatongia.

‘E kei ngaue faka-taimi pe mo ‘emau ngaahi fika telefoni motu’a, kau ai ‘a e fika telefoni 944 mo e 28344 ki he lipooti ‘o ha maumau pe fiema’u fakavavevave kae ’oua leva kuo anga e kau kasitoma ki he fika telefoni ta’etotongi fo’ou ‘a e 0800-123.

Ngata’anga