Nuku'alofa, Tonga – Tonga Power Limited is excited to announce the launch of its newly designed electricity bill, aimed at improving clarity and transparency for its valued customers. The new bill format is part of TPL's ongoing commitment to provide enhanced services that meet the evolving needs of its customers.

The redesigned electricity bill offers a range of new features that make it easier for customers to understand their power usage, billing details, and payment options. Key highlights of the new bill design include:

1. Clear Account Summary: The new bill provides a comprehensive account summary at the top, including key details such as past due charges, current month charges, and the total amount due. This ensures customers can quickly see the most important information at a glance.
2. Monthly Billing and Usage Graph: To help customers better understand their electricity consumption trends, the bill now includes a detailed graph showing monthly usage and charges. This visual representation allows customers to monitor their power usage patterns over time, making it easier to identify and manage their energy consumption.
3. Temperature Integration for Informed Usage: A unique feature of the new bill design is the integration of average monthly temperature data alongside power usage. By correlating energy consumption with temperature fluctuations, customers can gain a better understanding of how weather conditions impact their electricity usage. This insight helps customers make informed decisions about their energy consumption, such as adjusting air conditioning or heating use during extreme weather conditions.
4. Billing Period Comparison: A new section has been introduced to compare the current billing period with the previous months. This comparison includes details such as billing days, average daily usage, and total usage, offering customers a clearer picture of how their energy usage varies month by month.
5. Detailed Usage Breakdown: The bill provides a thorough breakdown of current month power charges, including energy usage, unit rates, and total charges. This detailed information empowers customers to see exactly how their bill is calculated and understand the various components that contribute to the final amount.
6. Convenient Payment Options: To make bill payment easier, TPL has highlighted several payment methods, including online payments, internet banking, and over-the-counter options. Clear instructions and contact information are provided to assist customers in managing their accounts effectively.
7. Government Subsidy Information: The new design includes a section for government subsidies, ensuring that any applicable reductions are clearly visible, helping customers see the benefits they receive.

"The launch of this new bill design reflects our dedication to improving the customer experience," said Finau Moa, Acting CEO of Tonga Power Limited. "We understand that electricity bills can sometimes be confusing, and our goal with this redesign is to provide our customers with a clear, concise, and user-friendly powerbill that makes it easier for them to understand their electricity usage and charges. The integration of temperature data is especially valuable, as it empowers customers to see how external factors like weather influence their energy consumption, enabling them to take proactive steps to manage their usage more effectively."

TPL is committed to ongoing innovation and improvement in customer service. The new bill design is part of a broader initiative to enhance communication and transparency with customers, ensuring they have all the information they need to make informed decisions about their energy use.

Launch Details

The new power bill template will be officially introduced on the powerbill distributed to you in September 2024. To ensure a smooth transition for our customers, our customer service team will be readily available to assist you. Please visit our office or contact our customer service lines for any assistance you may need during working hours: 23006, 21400, 28311

Thank You

Tonga Power Limited

Ongoongo Tukuatu

‘Oku fakaha ‘e he Kautaha ‘Uhila ‘a Tonga ‘a e Tohi Mo’ua ‘Uhila fo’ou kuo fa’u ke toe lelei ange a’usia ‘ene kau kasitoma.

Nuku’alofa, Tonga – ‘Oku fiefia ‘a e Kautaha ‘Uhila ‘a Tonga ke fakaha ‘a e ‘amanaki koia ke ngaue’aki ‘a e tohi mo’ua ‘uhila fo’ou kuo fa’ufa’u, ‘o faka-taumu’a ke toe mahino ange ki he’ene kau kasitoma. Ko e konga pe foki eni ‘a ‘emau tukupa ke kei ‘oatu ‘a e ngaahi sevesi ‘oku tuha moe ngaahi fiema’u ‘emau kau kasitoma.

Ko e tohi mo’ua ‘uhila fo’ou, ‘oku ne ‘omai ha ngaahi fotunga fo’ou ke faingofua mo toe mahino ange ki he kau kasitoma ‘a e lahi ‘o e ‘uhila ‘oku nau ngaue’aki, fakaikiiki ‘enau ngaahi mo’ua ke totongi kae pehe foki ki he ngaahi founga ki hono totongi. Ko e ngaahi tefito’i me’a mahu’inga eni ‘i he tohi mo’ua ‘uhila fo’ou:

1. Fakamatala fakanounou mahino ‘o e Akauni: ʻOku ʻomi ʻe he tohi moʻua foʻou ha fakamatala nounou ki he ʻakauni ʻi he konga ki ‘olunga ‘o e tohi mo’ua, kau ai e ngaahi fakaikiiki mahuʻinga hange ko e ngaahi mo’ua ki mu’a ‘oku te’eki totongi, totongi ʻo e mahina lolotonga, pea mo e totongi fakakatoa.
2. Moʻua fakamahina moe kalafi ki hono ngaue’aki ‘oe ‘uhila: Ke toe mahino ange ki he kasitoma ‘a e anga ‘ene ngaue’aki ‘ene ‘uhila, kuo fakakau ‘i he tohi mo’ua koeni ‘a e kalafi ‘oku fakaikiiki mahino ai ‘a e ngaue’aki ‘o e ‘uhila fakamahina pea moe ngaahi totongi kiai.
3. Fakataha’i e ‘avalisi ‘o e ‘ea mohono ngaue’aki ‘o e ‘uhila: Ko ha konga makehe ʻo e tohi moʻua foʻou ko hono fakatahaʻi ʻo e ʻavalisi ʻo e ʻea ki he mahina, fakataha mo e lahi hono fakaʻaongaʻi ʻo e ‘uhila. ʻI hono fakafekau’aki ‘a e feto’aki ‘o e mafana ‘a e ‘ea mo hono faka’aonga’i ‘o e ‘uhila, ‘e lava ke toe mahino ange ‘a e kaunga ‘a e tu’unga ‘o e ‘ea ki he anga hono ngau’aki ‘o e ‘uhila. ‘Oku tokoni ‘a e ‘ilo koeni ke toe fakapotopoto ange ai hono ngaue’aki ‘e he kasitoma ‘ene ‘uhila hange koe ‘ea fakamokomoko (air conditioning) pe mafana(heating).
4. Fakafehoanaki ‘a e ngaahi mo’ua ‘uhila: Ko e konga eni ‘oku fakafehoanaki ai ‘a e mo’ua lolotonga mo e ngaahi mahina kimuʻa. ʻOku kau ʻi he fakafehoanaki ko ʻeni ʻa e ngaahi fakaikiiki hange ko e ngaahi ʻaho tohimoʻua, ʻavalisi hono fakaʻaongaʻi fakaʻaho, mo hono fakaʻaongaʻi fakakatoa, ʻo ʻoange ki he kau kasitoma ha fakatata mahino ange ʻa e anga ‘o e kehekehe ngaue’aki ‘enau ‘uhila ʻi he mahina ki he mahina.
5.  Fakaikiiki hono fakaʻaongaʻi ʻo e ‘uhila: ʻOku ʻomi ʻe he tohi moʻua, ha fakaikiiki ‘o e totongi mo’ua lolotonga, fakataha moe lahi ‘o e ‘uhila na’e ngaue’aki, iuniti ngaue’aki, pea moe ngaahi totongi fakakatoa. ʻOku hanga ʻe he fakamatala fakaikiiki ko ʻeni ʻo tokonia ‘a e kasitoma kene mahino’i ange ‘a e founga ‘oku fikaʻi ‘aki ʻene tohi moʻua moe ngaahi konga kehekehe ʻoku ma’u ai ‘a e fakakatoa ‘oku ne totongi.

6. Ngaahi founga faingofua ki he totongi mo’ua: Ke fakafaingofua’i ange ‘a e totongi ‘uhila, kuo ‘oatu ‘e he Kautaha ‘Uhila ‘a Tonga ha ngaahi founga kehekehe, kau ai ʻa e ngaahi totongi ʻi he ʻInitaneti, totongi ki he pangike ‘i he initaneti moe ngaahi kanita tali totongi. ʻOku ʻoatu foki moe ngaahi fakahinohino mo e ngaahi fika ki he fetuʻutaki, ke tokoni ki he kau kasitoma ʻi hono tokangaʻi lelei ʻenau ngaahi ʻakauni.
7. Fakamatala ki he tokoni ‘a e Pule’anga: ‘Oku kau ‘i he tohimo’ua fo’ou ‘a e konga ‘oku faka’asi ai ‘a e ngaahi tokoni meihe Pule’anga ke fakapapau’i ‘oku ‘ilo ‘ehe kasitoma kotoa ki he tokoni kotoa pe ‘oku totonu kene ma’u.

Naʻe pehe ʻe Finau moa, ko e pule Leʻoleʻo ʻo e Kautaha ‘Uhila ‘a Tonga, “Koe fakafo’ou ‘o e tohimo’ua ‘uhila koeni koe fakahaa’i ia ‘a ‘emau tukupa ke toe lelei ange ‘a e ngaahi me’a ‘oku a’usia ‘e he’emau kau kasitoma. Ko’emau taumu’a ia ki he tohimo’ua fo’ou ke toe mahino mo faingofua ange ki he’emau kau kasitoma. ʻOku mau tanaki atu ʻa e konga mahu’inga ki he fakamatala ʻo e ʻea, heʻe tokoni lahi ia ki he kau kasitoma kenau sio ki he ngaahi me’a makehe mei tu’a ‘e ala ‘iai ‘ene kaunga ki he ngaue’aki ‘enau ‘uhila hange koia koe tu’unga ‘o e ‘ea. ‘E tokoni ia kiate kinautolu kenau malava ‘o mapule’i lelei ange hono ngaue’aki ‘enau ngaahi ma’u’anga ‘uhila.”

ʻOku tukupa ʻa e Kautaha ‘Uhila ‘a Tonga ke hokohoko atu ʻemau feinga ke toe lelei ange ‘emau sevesi ki he’emau kau kasitoma. Koe fokotu’utu’u ‘o e tohi moʻua foʻou ko ha konga peia ‘emau feinga ke toe lelei ange ʻa e fetuʻutaki mo e femahinoʻaki mo e kau kasitoma, ʻo fakapapauʻi ʻoku nau maʻu kotoa ʻa e ngaahi fakamatala mahu’inga kae malava kenau fai mei ai ha ngaahi tu’utu’uni fakapotopoto fekauʻaki mo ‘enau ngaue’aki ‘enau ‘uhila.

Fakaikiiki ki he kamata hono ngaue’aki

Koe tohi mo’ua ‘uhila fo’ou, ‘e fakafe’iloaki ia mo kamata hono ngaue’aki ‘i he mo’ua ‘uhila ‘e tufa atu ‘i Sepitema. Ko e ‘uhi ke fakapapauʻi ʻoku ʻikai ha uesia ‘i he liliu koeni, ‘oku mau ‘osi mateuteu ke tokoni’i koe. Kataki ‘o lava mai ki homau ‘ofisi pe fetu’utaki mai ki he’emau ngaahi fika fetu’utaki ‘i he lolotonga ‘a e taimi ngaue: 23600,21400,28311

Malo

Kautaha ‘Uhila ‘a Tonga