Storm Season

Summer brings an increased risk of storms and fires. You can help reduce the chance of interruptions to the electricity supply by keeping trees clear of power lines.

Storms can bring down power lines and damage other parts of TPL’s electricity network. Always keep well clear of fallen power lines and anything that is in contact with them and report immediately to our faults numbers:

Faults: 21344/28344

Emergency: 944 

Around fallen power lines

High winds and flying debris can bring down overhead power lines. Take care when cleaning up as fallen power lines hidden in branches, debris or water can be extremely dangerous. Don't take chances and if you find something you think might be a power line, always assume it is 'live' and dangerous even if it's not sparking.

Keep well away, warn others and call 21344/28344 or our emergency line on 944.

Warn children not to play or swim in floodwaters as there may be unseen 'live' and dangerous electrical wiring or fallen power lines which may be hidden by debris in the water.

What to do if the power goes out?

Sometimes interruptions are inevitable during storm season. When restoring power supplies, we always make time for safety - both your safety and the safety of our staff. While our crews are mindful of the importance of restoring power as quickly as possible, their first responsibility is to make our network safe.

If your power goes out - from the safety of your own home, look out the window or contact neighbours to check if the interruption is affecting only your property or is more widespread.

If you can see or hear something that could help identify the problem, like a hanging power line, stay well clear and contact us on 21344/28344/944, 24 hours a day, 7 days a week. Precise details will assist our emergency crews to restore power.

If you're experiencing dull or flickering lights, 'brown out', low voltage or partial supply, turn off and unplug appliances like your refrigerator, television, computer and DVD at the power point. Do not touch your switchboard or anything metal in your home and call 21344/28344/944 immediately