This information is about the types of power faults that may occur at your property, possible causes, checklists and procedures you should follow when dealing with a fault.
If you are unsure please
call us on 944
and we will help.
There are 5 main types of power faults:
1. No Power - full loss of supply.
2. Part Power - partial loss of supply.
3. Flickering Power - fluctuations of supply
4. Emergency - fire damage, lines down, vehicle accidents, etc.
5. Noisy Meter Board - unusual noise from your meter box
The four main causes of power faults are bad Weather, Trees or debris on power lines, Vehicle accidents, and Equipment failure. There are three things you should do when you have a power fault:
1. Check This
• Do your neighbours have power?
• Did anyone hear or see anything in relation to the power going off?
• Have any fuses at your fuse box blown?
• Is your mains switch turned on?
• Are the streetlights on?
2. Turn your power off at the mains if:
• You smell electrical smoke.
• Your power surges (lights go dim and then bright again, or appliances turn on and off).
• There is a fire on site and you can turn power off safely.
• It is Important to treat all power lines as live even after turning off the main switch!
3. Turn any electronic or digital appliances off if:
• Your power supply is surging (lights go dim and then go bright again, or appliances turn on and off).
• The fuse for the appliance in use has blown. Although the appliance should not be going you should turn it off and disconnect it at the wall.
• Water has come into contact with the appliance you are using.
• Your home is struck by lightning (often if your house is struck, your appliances will stop working).
Protect your sensitive appliances
Tonga Power recommends that you use surge protectors to safeguard your sensitive appliances. Most appliances these days have electronic complements that can be damaged by surge. These include TV's, Radio, microwaves, computers and the like. The cost of a surge protector is normally a lot less than the cost of having to replace or repair valuable appliances. Tonga Power also recommends that you take out insurance that covers you for fluctuating power and surges.
You can report faults ranging from broken poles, sparks, blown fuse to trees on line etc. Our customer care will handle your fault reports and direct you to our Distribution Team.
If you want to make fault reports please call the following numbers: